Updated March 1, 2021
Our operations in the stone foot trade and online store are based on personal customer service and product sales. We do our best to serve our customers safely and efficiently, even during a pandemic. Here are the steps we take to prevent the spread of the corona when using our services.
In our online store:
We invest especially in the operations of www.alavashop.com. We also recommend those arriving at the Äkäslompolo store to plan a shopping trip in our online store.
It is possible to order the order either at the pick-up point, directly at the front door or to be picked up from our store, in which case on-site contact is kept to a minimum. In the Ylläs area, we also deliver the order to your home, cottage or other agreed place, basically during the same day or at another agreed time.
When buying from the online store, the terms of distance selling and a 14-day return policy apply.
In the online store, we serve during the store's opening hours with the following contact information:
In addition, our online store has a chat button in the lower right corner that connects directly to our customer service.
Our store is arranged so that our customers have space to keep their distances and also wait their turn at the checkout or at a distance sufficient for an appointment. If necessary, our staff will guide you here. All our operations take place at least 2 meters away from our customers.
When buying from the store, we offer a 7-day right of exchange and, exceptionally, a right of return so that the settlement can also be successful in your own home or cottage.
Please arrive for shopping only asymptomatic and healthy.
At the checkout, we have a protective plexiglass and our staff wear protective masks, and we also expect our customers to use mouth and nose protectors. If your own protection is not included, we offer a disposable mask.
We use the Coronavilkku application.
We offer hand disinfectant right in the entrance area of our store and at the checkout next to the payment terminal. In addition, the entrance hall of Alava Shop has a spacious public toilet where we recommend our customers to wash their hands before and after visiting the store.
We allow our store at a time, 5 clients, which we make sure that we stay at the Lapland Regional State Administrative Agency for the guidance of the district. More information: https://avi.fi/tiedote/-/tiedote/69902315
Basically, Alava Shop employs one person at a time, so the total number of 6 people is in line with the size of our store. This way, there is enough space for safe distances for everyone.
Our store has a separate and spacious fitting room for one person or your own party at a time.
We prefer local and card payments.
We will ensure the hygiene of the store by intensive contact surfaces of sanitation, as well as active staff hand-washing.
Instructions for operations can also be found in the entrance area of our store and at several points in the Jouni Shopping Center.
We constantly follow the guidelines of the state, the Lapland Regional Government Agency and the National Institute for Health and Welfare, and base our current operations on these information and guidelines.
WELCOME TO SHOP AT ALAVA SAFELY.