The contracting parties
This agreement contains the terms and conditions for the use of the alavashop.com online service (the Service) maintained by AlavaShop Oy (Service Provider). By using the Service, purchasing products from the Service or registering for the Service, you agree to be bound by the terms of this agreement and agree to be bound by those terms.
Contact information of the service provider: Alava Shop Oy / alavashop.com, Tunturintie 16, 95970 Kolari. Business ID: 3085641-6
The service is intended for private consumers living in Finland and abroad.
Companies can also use the Service. The right of return under the Consumer Protection Act does not apply to corporate customers.
All rights to the content of the Service belong to the Service Provider.
The user can register as a user of the Service by filling in the registration form and choosing a username and password. The user can also order products without registering. By ordering products, the User acknowledges that he has read these terms, accepts them and undertakes to comply with them. Registration is free.
Responsibilities and obligations of the user
The user is responsible for all orders placed with his username and password. The user is responsible for the confidentiality of his username and password.
Collection and use of personal information
The service provider is responsible for the proper processing of the information provided by the user and for maintaining the protection of the user's privacy. The information provided by the user is stored in the service provider's customer register. The required information to complete the order is the User's first name, last name, local address, post office, country, e-mail address and telephone number.
The service provider does not disclose the personal data it collects to third parties. The information in the customer register can only be used in electronic direct marketing if the User has given his consent.
The Service Provider reserves the right to disclose information about the User to the authorities if the User has acted in violation of the law and good manners. The user has the right to check, change or delete information about himself from the customer register.
The service can be ordered and products purchased by natural persons who are over 18 years of age and who have a valid credit or debit card issued by a bank approved by the Service Provider.
The service provider can choose to accept or reject the order. The success of the order also depends on the availability of the product. The service provider does not guarantee everyone
The availability of products advertised on the service. The Service Provider will use its best efforts to report the current availability of products on the Service.
When ordering the service, a binding sales agreement is created when the Service Provider sends the user an order confirmation in which the availability and delivery time of the product is confirmed. The service provider reserves the right not to accept the order.
Products are generally ordered via the Internet at www.alavashop.com via the shopping cart.
Orders are confirmed by e-mail, stating the price of the order, the ordered products and delivery costs.
The price of the product is the price displayed on the Service page in connection with the product information at the time of ordering.
Delivery costs are added to the price. Payment is per order, unless otherwise stated. The current delivery fee will appear on the Service before the order is placed.
In the service, prices and transport costs are notified to the User in euros (EUR).
When selling and transporting products to EU countries, the prices quoted include VAT in accordance with Finnish legislation.
When selling and transporting products outside the EU, the recipient of the product is responsible for local taxes, customs duties and other comparable costs.
The seller of the product reserves the right to cancel the order in the event of a clear and material price error. This refers to a possible pricing error in a product in an online store in such a way that the price of the product deviates so significantly and clearly from the normal price level of the product that the average consumer would be considered to have understood the error in question.
Service Provider delivers the sold products to the User concluded with a third party on the basis of the contract of carriage. Shipping costs will be added to the order price.
Product delivery times are determined on a product-by-product basis. Delivery time depends on the availability of the product and the destination of the shipment. The valid delivery methods appear in the Service at any given time.
The Service Provider shall not be liable for delays caused by force majeure or indirect damages caused by delayed delivery. The service provider reserves the right to deliver the ordered products in different shipments. The service provider is responsible for the loss or breakage of the product during transport.
Cancellations and refunds
According to the Finnish Consumer Protection Act, the consumer has the right to cancel his order by notifying the Service Provider thereof within fourteen (14) days of receiving the order. The right of withdrawal does not apply to products that have been modified in accordance with the Consumer's wishes.
The condition of the refund is that;
- the order has been canceled in accordance with the terms of sale and return by returning it no later than 14 days after receipt of the product,
- the product is unused,
- the product is in the condition in which it was received by the purchaser and all the parts belonging to the product are stored and the product is packed in the original packaging or equivalent.
See our return policy for more information.
See the payment section available in our online store.
We will be happy to help and answer your questions, please contact:
+358 40 7081 226
We process personal information that we have received from you or that we have collected on our website through cookies in order to manage your purchases and fulfill our obligations to you as a customer. Personal information processed by Alava Shop:
Identification and contact information, such as name (first and last name), address information, telephone number and e-mail address;
- Order information, such as payment information, purchased products and related information, order processing, delivery, and return information;
- Customer service information, such as contacts and customer feedback;
- Customer event information, such as customer event registrations and general images of customer events;
- Marketing-related information, such as marketing consents or prohibitions;
- User information for electronic services, such as username and encrypted password; mixed
- Behavioral and technical identification data, monitoring of registered online behavior and Alava Shop services, for example through cookies or similar technical identification data, and information collected may include, for example, the user's IP address, pages used, browser type, web address, session time and duration.
Purpose of processing
We may use your personal information for the following purposes:
To provide services and to fulfill our obligations under the contractual relationship
We process your personal information primarily to provide services and products to you and to maintain and develop our business. We process information, for example, to forward payment orders and to process possible returns, and to provide our partners with the necessary information related to the delivery of services and products, as well as marketing. If you contact our customer service, we will use the information you provide to answer your questions and resolve any complaints you may have. In order for our services and products to meet your expectations, the information you provide can be used, for example, for customer satisfaction surveys. We may also ask a third party to conduct such an inquiry on our behalf.
For customer communication (incl. Marketing)
Alava Shop processes your personal information to contact you regarding our services and products and to notify you of any changes thereto. Your information will also be used for research and analysis to improve our products, services and websites. We may also use the information you enter on the Website to send newsletters and marketing communications by email, provided that you have given us your consent or there is another legitimate reason for sending marketing communications.
To improve quality, analyze trends and provide customer service
We may process your information to improve the quality of our services and products, for example by analyzing various trends in the use of our services. We will endeavor to use anonymously, non-personally identifiable information for this purpose whenever possible. We may use the information for customer relationship management, customer service and communication.
Grounds for and restrictions on processing
Alava Shop processes your personal data in order to fulfill its obligations to you under the agreement and to act in accordance with the requirements of the law. In addition, we process personal information to maintain and develop our business.
We will only retain personal information for as long as it is necessary to retain the information for the purposes set forth in this Privacy Statement. We will delete or anonymize personal information as soon as possible after it is no longer necessary to retain the information
Personal data to be processed and their sources
Alava Shop collects two types of information about users and customers: (i) Customer Information; and (ii) Technical Information. An individual is not normally identifiable from the Technical Information, but it may be possible to identify an individual user based on the Technical Information in some situations. In such situations, the Technical Information may also be considered personal data in accordance with applicable law.
We may collect Customer Information from our customers and visitors in a number of ways, such as when registering for a service or purchasing products, in our store or online store, when sending customer feedback, complaints or other messages, subscribing to a newsletter or filling out our customer information form. Please note that we collect data on all purchases made in our online store, as well as payment information for purchases. We collect Customer Information from users and our customers only if they voluntarily provide such information to us, make purchases or other transactions on our services or on our website. We may also combine and supplement personal information with information obtained from third parties in accordance with applicable law.
We or the authorized service providers we provide may collect Technical Information from the browsers of users of our site when they use our service or website. Technical Information may include browser name, computer type, time, length and date of visits, URLs of websites you have accessed or accessed from our service, information about how you browse the Internet, IP address, operating system, Internet service provider and other similar technical information. knowledge.
Our services use Google Analytics and other analytics tools to generate reports on the use of our websites so that we can improve our pages as well as our services. To learn more about Google Analytics, visit http://www.google.com/analytics. You can opt out of Google Analytics data collection by downloading an add-on to your browser at https://tools.google.com/dlpage/gaoptout
Disclosure and transfer of personal data
We may transfer your personal information outside the European Union and the European Economic Area. Such transfers shall be carried out in accordance with the legislation in force at the time. If the European Commission has not considered the level of data protection in the country of destination to be adequate in accordance with Article 45 of the General Data Protection Regulation, we guarantee through our contractual practices standard data protection clauses issued or adopted by the European Commission measures to ensure an adequate level of data protection for your personal data. If you would like more information about the international protection of your personal data, you can contact us at the addresses below.
We share your personal information within our organization only to the extent necessary to perform and improve our service.
We will not share your personal information with third parties unless one of the following conditions applies:
It is necessary to achieve the purpose of this privacy statement
If and to the extent that third parties (such as our franchise partners) need access to the personal information we process in order to provide services or products, Alava Shop has taken appropriate contractual and organizational measures to ensure that your personal information is processed only for the purposes stated in this privacy statement. We may disclose your personal information to our subsidiaries or other authorized partners or individuals for processing on our behalf. Such processing is always in accordance with our guidelines, this privacy statement and other applicable requirements and confidentiality.
For legal reasons
We may share your personal information with third parties if we have reasonable grounds to believe that access to or other use of your personal information is necessary to: (i) comply with applicable law, regulation or legal provision; (ii) detecting, preventing or dealing with an abuse, security risk or technical problem; or (iii) to protect the interest, property or safety of the Alava Shop, our users or the public in accordance with the requirements of the law. We will inform you of the use of your personal information in such cases where possible.
For other legitimate reasons
If Alava Shop is a party to a merger, business transaction or other acquisition, we may transfer your personal information to a third party involved in that acquisition. In such a situation, we guarantee the confidentiality of your personal information and notify our customers before transferring the information or changing the privacy statement.
With your express consent
We may share your personal information with third parties in situations other than those listed above when you have given your express consent. You have the right to withdraw your consent at any time.
Right of inspection
Alava Shop gives you the right to inspect the personal information we process about you. You can contact us by asking us to tell us the personal data we process about you and the reason for the processing. If less than 12 months have passed since your previous request for information, we may charge a fee for taking action on the request.
Right to request correction of information
You also have the right to correct or supplement incorrect, inaccurate, incomplete, outdated or unnecessary information by contacting us.
Right to request deletion of information
You can also ask us to remove your personal information from our systems. We will take action on your request if we have no legitimate reason not to delete the information. Data may not be immediately deleted from all of our backup or other similar systems.
The right to object
You may also request restrictions on the processing of your personal information if the information is processed for purposes other than the performance of our service or the fulfillment of a legal obligation. You may also object to the further processing of your personal data, even if the processing is based on your previous consent. Opposing the processing of personal information may lead to more limited access to our website and services. You have the right to opt out of electronic direct marketing by following the instructions included in all marketing messages we send. You may also prohibit us from using your personal information for direct marketing, market research or profiling by contacting the addresses above.
The right to restrict the processing of information
You can ask us to restrict the processing of certain of your personal information. A request for a restriction on the processing of data may lead to more limited access to our website and services.
The right to transfer data from one system to another
You have the right to receive your personal information from us in a structured and commonly used form so that you can pass the information on to another controller.
Exercising your rights
You may exercise your above rights by sending a letter or email including your name, address, telephone number and a copy of a valid ID to the addresses above. If your request is based on personal information in a cookie, you must include a copy of the cookie in question. We may request additional information necessary to verify your identity. We may reject requests that are unreasonably frequent, excessive, or unreasonable. If you feel that the processing of your personal data is in breach of applicable law, you may lodge a complaint with your local data protection authority.
We use all reasonable and appropriate technical and organizational measures to prevent unauthorized access to your personal information, and to protect your personal information from loss, misuse, disclosure and unauthorized alteration.
Our information security measures include e.g. the use of firewalls, encryption of data to the extent necessary (encryption), access control and access control systems, and secure premises. If, despite our efforts, a breach occurs that is likely to have an adverse effect on your privacy, we will notify you of such a breach as soon as possible.
Changes to privacy and cookie policies
Registrar: Alava Shop Oy
Business ID: 3085641-6
Address: Tunturintie 16, 95970 Äkäslompolo
Phone: +35840 7081 226
Contact person responsible for registration matters: Jenni Alava / Founder